MEXC Alleviates Concerns Over CEO Account Deletion and Operational Challenges

Cryptocurrency exchange MEXC has taken steps to address community concerns following the deletion of its social media account, “MEXC_CEO,” with an emphasis on clarifying its lack of official connection with the account.

On December 24, MEXC sought to clarify the sudden removal of the MEXC_CEO account, attempting to allay fears of potential troubles at the firm. Users had speculated that the account belonged to MEXC’s CEO, John Chen Ju, adding to existing anxieties surrounding the exchange.

Clarification on the recent MEXC_CEO Twitter Account Confusion

Recently, there have been rumors on social media about the MEXC_CEO Twitter account. We sorry for any confusion caused by this incident and would like to clarify the following:

Timeline of MEXC CEO's account:
🔹In… pic.twitter.com/xnwxylMEYy

— MEXC (@MEXC_Official) December 24, 2023

MEXC clarified that the account, previously used for official promotions, had no connection with MEXC Official since the departure of the original CEO in July 2022. The lack of a formal announcement about this change led to widespread misunderstanding and confusion, which they acknowledged and apologized for. The exchange committed to providing transparent communication regarding significant personnel changes, particularly those involving official media accounts.

MEXC never has an official CEO account.
The captured account is a fake account that has been disabled by X.
Users are encouraged to verify MEXC official channels from here: https://t.co/1xKCnRu8k5.

— MEXC (@MEXC_Official) December 24, 2023

The clarification came amidst heightened concerns triggered by reported account freezes from early December 16. Some users also reported difficulties withdrawing cryptocurrencies from the platform, further amplifying worries about MEXC’s operational stability.

MEXC Denies Frozen Accounts and Trading Irregularities

Addressing these concerns, MEXC assured users that the exchange is “operating smoothly, and all systems are normal.” It emphasized its commitment to countering misinformation and baseless claims intended to smear the platform. Users, particularly those experiencing withdrawal issues, were cautioned against being misled by rumors or individuals with ulterior motives.

Dear MEXCers,

Recently, there have been rumors circulating on the internet trying to smear the platform by spreading misinformation and baseless claims. We would like to clarify the facts for our valued users to ensure that the information you receive is accurate and truthful.… pic.twitter.com/APA3JZsBw7

— MEXC (@MEXC_Official) December 24, 2023

In response to what it deemed “unfounded accusations,” MEXC declared its right to take legal action. The exchange expressed its vehement opposition to any form of defamation or false information. It urged users to rely on accurate and verified information.